Guide to Automation
- Strategies & methodologies
- Conditions
- Best practices
- Transformation
- Legal aspects
People & Strategies
- Sourcing strategies
- Market conditions
- Talent management
- Examples
- Support options
Management & Change
- Transition and transformation
- Digitization
- Provider management
- Inhouse knowledge
Status Quo & Future Outlook
- IT-sourcing
- Business processes
- New shared services
- Digitization
- AI models / solutions