Many organizations, especially with matured business models, have to deal with legacy. Long time to production, nobody willing to support your system, chaos after leaving of engineers with critical system knowledge, hard to keep roadmap on time – sounds familiar?
Jan, CEO of J-Labs, a technology support company based in Poland and Munich as well as Michal, a Senior Software Engineer at J-Labs will shortly address legacy-related issues, covering business, technical and people related aspects. They will then give an overview of how to find ways out of this trap and will focus also on efficient and safe micro-services – both from technical and from business perspective. Both will also include a related client case from CircleK.
J-Labs is one of the outstanding mid-market technology support companies, based in Poland with activities and well known clients in Germany, that have demonstrated a high level of commitment and smart, individual software development services and solutions in our markets. I am very happy to have J-Labs sharing some of their experiences in a very critical area – legacy systems, said Stephan Fricke, from Outsourcing Verband.
Date and time: April 12th, 15:30 h
Jan Orzechowski, j-labs GmbH – Engineer, CEO and co-founder of j-labs, 250 people software development company, Forbes Diamond 2017 awarded. Working in IT industry for 20 years as Business Analyst, Project Manager, CTO and from 10 years as CEO. Computer sciences and economic studies alumni, combines technical background with business perspective. In j-labs responsible for general management, business development on DACH market, finance and administration areas. Startup’s Mentor in MIT Enterprise Forum accelerator. On weekends beekeeper and motobiker.
Michał Zaborowski, j-labs Gmbh – Senior Software Engineer with 20 years of experience, in different industries, but all the time close to development. Currently transforms legacy applications to cloud solutions, on AWS.
Technology can make a real difference for human beings but it is also constantly changing business. We would like to be part of this change because going forward it will proceed exponentially.
People tend to use machine learning and artificial intelligence as if they were synonyms – which is not correct. Machine learning (ML) is one very successful approach to the broader field of artificial intelligence (AI). I would like to elaborate more on machine learning and provide a few examples how this abstractive term can be translated into working technology such as computer vision, medical imaging and IoT.
ML can successfully support the video surveillance systems, from CCTV cameras footage, by automatic identification of suspicious or prohibited behaviours. Machine learning algorithms are used for basic purposes like classification of public space objects but also state of the art analysis like automatic anomalies detection – where system learns object behaviours directly from video streams and later, in operational mode, detects unexpected objects and behaviours. Detection raises alert, which is then processed by operators and public services. It helps to detect abnormalities quicker and make better decision to prevent them.
Presentation On April 13th at 11:30 by Adam Mirowski, Future Processing
About Adam Mirowski: Adam Mirowski, MSc, graduate of the School of Economics in Katowice (semester abroad at Nordhausen University of Applied Sciences in Thuringia). International working experience by companies like Norsk Hydro, Xerox, Johnson Matthey or j2Global. Since 2016 at Future Processing responsible for business development in the DACH Region.
Furthermore, ML can also increase the efficiency of medical imaging for patients suffering from cardiovascular diseases. This non-invasive method aims to help physicians better analyse 3D angiograms by revealing the 4th dimension: detailed information about flow conditions in the patient’s cardiovascular system. Advanced algorithms from computational physics, machine learning and image analysis will support clinicians in diagnosis and decision making.
Positive impact on people’s lives is not only limited to cardiology. Personalised oncology can also benefit from new and improved biomarkers extraction. The aim is to advance the diagnostic efficiency of dynamic contrast-enhanced imaging. The novel algorithms will enable physicians to extract and analyse new biomarkers. Advanced statistical tools will be useful to investigate biological correlates of the extracted image biomarkers. The purpose is to implement an innovative system and bring it into a day-to-day clinical practice to significantly improve cancer care.
Going forward, algorithms guarantee non-destructive and anonymous data gathering that helps to create targeted experience. Face recognition algorithms can easily provide statistical information about consumer base in commercial areas and public space. The retail industry is currently undergoing transformation process, resulting in greater attention to customer needs. Accurate customer profiling and understanding of their needs can give a significant competitive edge. Software using video footage to provide such profiling information as age and gender classification, counting people, and tracking people’s movement by assigning unique IDs and tracking reappearance on different cameras, will bring great value to the business.
ML can also work with data gathered from various sensors to calculate potential savings for instance predict future fuel consumption.
Many other examples are to be shared with participants of the conference. Some of them are:
- Automatic classification of roads and buildings on satellite images;
- Enhancing satellite image resolution to monitor climate changes,
- Air pollution analysis (especially detection of benzo(a)pyrene) from satellite images;
- Animal behaviour analysis based on ultrasound radars and skeleton reconstruction.
About Future Processing: Future Processing is an experienced IT services company specialising in solving business problems of industry leaders worldwide through the use of the latest technologies. We pride ourselves in the high level of technical expertise and an individualised approach to each project which result in the highest quality of our solutions. Since 2000, our team has grown to 900 people and includes some of the best software engineers in Poland. We are a Microsoft partner and an ISO 27001:2013-certified software developer who has won many awards, including the Global Sourcing Association’s Outsourcing Service Provider of the Year (2016).
Beyond providing software-related services, we work on a number of innovative projects involving machine learning in various fields – from medicine, to space projects, including commerce, industry and smart city solutions. We focus on solving real-life problems using both „conventional” machine learning approaches and deep learning, and on improving existent machine learning techniques. We also have our own products which include SmartFlow – a system used for monitoring waterworks infrastructure parameters, INTRA – a modern intranet platform and Adaptive Vision – machine vision software.
Contact: Future Processing Adam Mirowski, firstname.lastname@example.org , Tel. +48 605 446 665
We are very happy to have one of the most sympathetic and capable technologies and process partners, Stefanini with a global presence in 39 countries with 88 offices, 21.000 employees and more than 500 active clients, supporting the ITO&BPO Germany Forum as well as The RPA&AI Germany Forum as Main Event partner.
Stefanini is also one of the partners for our evening get together on April 12th. More information here.
Speaker: Niclas Grabowski, Strategic Projects Director, speaking on Digitisation and Customer Focus in IT Service Management on April 12th at 12:20 h and on April 13th on Robotic Process Automation at 12:00h.
Niclas Grabowski is Director Engagement Services at Stefanini, managing the ITO Presales team and the Solution Design teams across EMEA, as well as the delivery teams for Field Services and ServiceNow Consulting. Before Stefanini, he worked in the Global Infrastructure Services for the Indian service provider Wipro and for 12 years at IBM, finally as head of the service line Workplace Services in Germany. He started his career as service consultant and later Principal at Siemens. Niclas holds an MBA from Warwick Business School and graduated in law studies at the Freie Universsität Berlin.
About Stefanini: Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application managed services and project-based support, IT infrastructure outsourcing (help desk support and desktop managed services) and strategic IT staffing solutions to enterprises around the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Clients benefit from Stefanini’s financial stability, sustained growth and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Jens Hittmeyer, CIO at KWS Saat joining panel discussion on buyer side aspects of IT-sourcing / IT-services
The 56 years old marine engineer Jens Hittmeyer is working as a Head of Global IT / CIO for KWS SAAT SE, Einbeck (Germany), since February 2017. Between Aug 2014 and Jan 2017 he was acting as CIO for Aenova Holding (Starnberg), a pharmaceutical contract manufacturer. Prior to that he stayed six years with Daiichi Sankyo (Japanese pharmaceutical company) responsible for IT-operations both in Munich (EU-CIO) and New Jersey (Regional IT-Head of North-, Central and South America). Until Jul 2008 he was acting five years as CIO for the German hardware manufacturer MAXDATA AG. Before that Mr. Hittmeyer worked in managerial functions for several divisions of the IVG concern, located in Bonn (Germany). Mr. Hittmeyer started his career in the IT arena as a consultant and project manager at ACS Systemberatung GmbH, based in Hamburg.
Mr. Hittmeyer is responsible for the consequent alignment of IT and business strategy within KWS. Taking “digitalization” as a headline Mr. Hittmeyer has to redefine the ERP-strategy of KWS and to introduce cloud-based applications to react on market and customer demands in a more agile way. In detail he is currently introducing MS Office 365, Salesforce and SuccessFactors to name just a few. Furthermore KWS-IT has to improve the so called “Precision Farming” tools KWS is offering to the farmers for yield, productivity and quality increase. He is leading a team of 53 high-skilled co-workers dedicated to an application or SAP-module. Programming and customizing work is done by selected partners clearly managed by SLAs.
Date and time: 12.04.2018, 14:00 – 14:30 h
About KWS SAAT SE: With net sales of € 1.075,2 million across more than 62 subsidiaries and associated companies in 2016/17, the Germany-based and family-owned KWS Group is one of the world’s leading seed producers. It has been operating independently as a crop breeder for more than 160 years. The primary goal of its activities is to provide farmers in conventional and ecological agriculture sectors with efficient, high-yield varieties and solutions that match their needs based on the relevant local climate and geological conditions. Ensuring delivery of the most effective products also demands that the company focuses on continuous improvement in variety performance and seed quality. That’s why the KWS Group invested 18% of its total net sales (approximately €190 million) in Research & Development in the 2016/17 fiscal year. The company’s 4,950 employees support its activities in more than 70 countries, including its core markets in Germany, Europe, North and South America, the Middle East and China.
Vendor Management based KPIs is good. Steering on KPIs does have limitations when your company has to manage multiple vendors in different areas, e.g. Infrastructure & Data Centre, Application Maintenance and others. A “Governance Framework” can help to steer different vendors in a common way.
Vendor / Partner / Provider Management is one of the key topics at this years ITO&BPO Germany Forum, why I am especially glad to have Frank from innogy sharing his experiences and best practices on this topic, say Stephan Fricke, organizer and CEO of German Outsourcing Association.
Date and time: 12.04.2018 at 14:30 h
Speaker: Frank Wendiggensen, Partner / Vendor Manager at innogy
Frank Wendiggensen has strong experience in implementing IT Strategy and transforming the IT function according to business needs. Over last 20 years he fulfilled senior IT roles in different businesses at RWE / innogy Group e.g. Strategy & Planning and Coordination & Transformation. Frank not only focusses on driving cost saving and synergy programs but delivering Business Value through IT Innovations. These are also aspects in the Vendor Management practise Frank will talk about.
Arjen Sader, GBS and SSC Advisory Leader, Dentons Advisory and former Associate Partner CEE GBS Advisory at Ernst&Young delivers keynote on changes caused and accelerated by RPA and AI in the global business service industry.
The Shared Service and Global Business Service market is constantly changing. Although people tend to tell that most changes are happening from an automation point of view, the reality is that there are many more areas that are subject to change and where companies are struggling. New developments will cause change in areas like how we handle our processes, how we perform them and also by whom they are performed. This all will have a significant impact on how the Shared Service and Global Business Service landscape of our organizations will look over the upcoming years.
In his presentation, Arjen will focus on the key areas of change in the Shared Service and Global Business Service market. What are the areas he sees are upcoming, which current trends are hyped up or not as easy as people tend to let you believe and how will Shared Service and GBS organizations look and develop over the next 10 years. A interesting journey through time that makes listeners think and provides new ideas how to further develop and where to be cautious.
Date: RPA&AI Germany Forum, 13.04.2018, 15:30 h
About Arjen: Arjen Sader has extensive experience in building and developing GBS and Shared Service organizations globally. Over the last 17 years, he has been director at several SSC’s and over the last years has worked as associate Partner in SSC advisory for central and eastern Europe at one of the big 4’s. Recently Arjen started a new venture with Dentons in SSC advisory where he is focused on down to earth, customer focused and real knowledge advisory. Arjen has led RPA implementation projects and in his current role is very eager to connect new developments to client required consulting.
Arjen Sader, GBS and SSC Advisory Leader
+36 30 596 1826
Linkedin – Arjen Sader
About Dentons: Dentons is the largest legal firm in the world with entities in over 60 countries with a workforce close to 10.000 people. Next to performing services in any legal area, they have recently started a new venture called Dentons advisory. Dentons advisory is supporting the synergies the law practice has and on top of that provides advisory services and project management services in areas like M&A / Transactions and Shared Services.
Talent is one of our key topics at this years ITO&BPO Germany Forum. For good reasons. First it is a real, day-to-day issue for most of the companies to attract the right people. Second in a fast paced business environment such as IT, profiles and requirements and knowledge are changing constantly.
With Nikolaus Richter we have invited an recruitment expert, who will discuss with us the current state of the run for talent in Germany and how to disable traps in recruitment.
Nikolaus says: “Wouldn’t it be nice to know what your toughest competitor faces for recruitment challenges? Where is she/ he succeeding, where failing? In fact You should maybe wondering who Your true competitors for your talents are. Sure, we’re facing tough times. According to the Federal Employment Agency Germany sees again a strong labour market: in January 2018 200.000 employees less were unemployed compared to January 2017. And amongst the reducing workforce IT or related qualifications are still the gold mine to staffing agencies.
Next to talent shortage in general we see the changes in demography, process automation and globalization affecting the recruitment efforts also in outsourcing environments in Germany. That’s even more true if your business model draws on people intense processes, obviously.
And yet starting with basic homework probably is the smartest thing your toughest competitor does: identifying proper recruitment strategies, defining (meaningful) sets of KPI and finally putting yourself in the shoes of each individual talent (in case talent is what you want to attract, that is). Open your eyes to interdisciplinary approaches, learn from other markets and you will cope with planned and unplanned vacancies.”
We will see Nikolaus in the panel discussion on April 12th at 9:20
Nikolaus Richter spent the last 10 working years with the global leading HR company, holding various senior management functions. His last assignment there was Chief Sales Officer for Germany. Nikolaus translates successful recruitment models of global blue chip companies into actionable concepts for SME (small and medium-sized enterprises). In 2017 Nikolaus founded his own company with two partners. As an architect in recruitment systems Nikolaus now has an eye both on labour market trends and on promising recruitment developments. He separates the hype from what is really relevant in his clients’ business environment.
RPA and AI are very different types of technologies but when combined, they can help organizations get significantly more value out of automation. In this session, Sarah Burnett, lead automation analyst at Everest Group, will talk about:
- The differences between the two types of technologies
- The suitability of the two for automating different types of processes
- Automation technology adoption trends – how enterprises are using RPA and AI for process automation
- How to get started on each and combine the two for end-to-end automation
The session will help organizations look beyond tactical deployments to develop automation capabilities that deliver business outcomes.
Session: April 13th, 9:30 – 10:00 “RPA and AI – The power of two”
Stephan Fricke, organizer of the RPA&AI Germany Forum and CEO of the Germany Process Automation Association, sais: “I met Sarah about 2 years ago in Switzerland and since then we were looking to co-operate, why I am especially happy that Sarah was able to confirm her participation and speak at the event. We will be benefitting from Sarah’s insight from here researches and advisory practice in service optimisation technologies, including RPA and AI.”
Sarah Burnett, a well-known industry analyst and market influencer, is a Vice President at Everest Group, where she leads the company’s Service Optimization Technologies (SOT) research program globally. As part of this, she researches and advises clients on automation technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and global service provider’s capabilities in this field.
Sarah is a one of Computer Weekly’s 50 most influential women in UK IT (2016 and 2017). As well as commenting on the industry on TV and other media, she often speaks at clients’ and other events and is active in social media with frequent blogs and Twitter posts (@SarahBurnett).
What are the main trends in GBS (captive and outsourced)? How does technology drive the development? What is the relationship between technology and talent ? What really differentiates World-Class companies from the rest, when it comes to talent management?
Tom Bangemann, SVP Business Transformation, The Hackett Group and a key person in GBS talent management will give a concise overview an Thursday, April 12th at 11:35 on talent management in GBS, and its positioning within the overall trends and developments. “As technology is currently the number one driver, I will highlight the critical linkage between technology and talent in a more detail.” says Bangemann.
Stephan Fricke, CEO of Deutscher Outsourcing Verband comments: “Hype and marketing is often blending the day to day issues and critical areas of managing global business services organisations. I am very happy to have Tom speaking on an area that is very problematic for many organisations, especially at times where rapid technological advancements rule the agendas.”