The Bulgarian Market for IT and Business Process Services
Bulgaria is an established leading global outsourcing and offshoring destination. Bulgaria has a world class qualified and talented workforce speaking numerous languages and with high-end technical skills.
The mix of multilingual talent pool, competitive operational costs cultural proximity and expertise in the outsourcing industry make Bulgaria top outsourcing destination in Europe and one of the best in the world.
In 2017, outsourcing contributed 4.8% to Bulgaria’s GDP. The differentiation between ITO and BPO, especially in the KPO (knowledge process outsourcing) field is gradually fading as the complexity of the companies’ products and services gradually evolves. Narrowly specialized companies in the fields of FAO or HRO remain considerably fewer than BPO companies with a broad profile. The number of KPO providers shows a sound growth trend, as more BPO companies turn into KPOs.