The Bulgarian Market for IT and Business Process Services

Bulgaria is an established leading global outsourcing and offshoring destination. Bulgaria has a world class qualified and talented workforce speaking numerous languages and with high-end technical skills.

The mix of multilingual talent pool, competitive operational costs cultural proximity and expertise in the outsourcing industry make Bulgaria top outsourcing destination in Europe and one of the best in the world.

In 2017, outsourcing contributed 4.8% to Bulgaria’s GDP. The differentiation between ITO and BPO, especially in the KPO (knowledge process outsourcing) field is gradually fading as the complexity of the companies’ products and services gradually evolves. Narrowly specialized companies in the fields of FAO or HRO remain considerably fewer than BPO companies with a broad profile. The number of KPO providers shows a sound growth trend, as more BPO companies turn into KPOs.

Bulgarian Outsourcing Association, Annual Industry Report 2018. Click cover to download (via BOA's website)

Country Partner Organisation

The Bulgarian Outsourcing Association (BOA) is an independent industry organization whose objective is to consolidate and represent the interests of the companies offering outsourcing services, to communicate the benefits of outsourcing to a wider public, to boost the competitiveness of the businesses in the sector and create favorable environment to attract foreign investments in the sector.

The association groups companies from all spheres of the outsourcing industry – companies offering services related to BPO, ITO, KPO, LPO, HRO and others.


The Bulgarian Outsourcing Association and the German Outsourcing Association maintain a longterm partnership and co-operate on initiatives, like events and publications that support their markets for IT- , business process and shared services.

Bulgarian Outsourcing Association Services

BOA provided services:

  •    Policy advocacy
  •    Industry development
  •    Reputation building
  •    Multiple stakeholders networking
  •    Membership engagement
  •    Knowledge sharing & collaboration




Bulgarian Outsourcing Association (BOA)
Gergana Ivanova, Administrative Manager

Phone: +359878370836
Email: g.ivanova@outsourcinginbg.com
Web: https://outsourcinginbg.com/