Country Partner Germany
The Polish Market for IT- and Business Process and Shared Services
Polish BPO industry is present on the market and keeps growing since over 25 years. Especially last decade has been very active and a number of new operation centres has been established in major Polish cities like, Warsaw, Krakow and Wroclaw – all three cities are listed on Tholons’ TOP BPO WorldWide locations. Those are not the only locations for the operation centres – at the moment there are at least 16 cities with already mature BPO/SSC/ITO presence. Depending on the city size there are operation centres from dozens to few thousands employees supporting global clients.
Main BPO/SSC and ITO companies who run the operation activities in Poland are either local services suppliers or coming from US and UK. There is also significant number of investors from other Countries from Western Europe and Scandinavia but also for example from Ukraine.
The total number of BPO/SSC/ITO centres in Poland has already exceeded 1000 and the employment is much above 250.000 people. Major processes being provided from the operation centres are related to finance, procurement, accounting, data analysis, software development and multilingual customer support. The growth of the employment in the BPO/SSC/ITO industry is on the level between 18-22% year to year and as proved in last few years is stable. The forecasts for 2018 are showing that the employment but also the number of new operation centres in Poland will grow.
Pro Progressio is closely monitoring the investment attractiveness of Poland and also prepares the reports and analysis of the market, which is described in the Focus On Reports. The reports are available on Pro Progressio web pages at http://www.proprogressio.pl/en/foundation/reports-and-analysis.html