GBS (shared service and outsourcing) in the digital age

Advisory Keynote GBS

One of this year's keynote sessions will be held by Tom Bangemann, Senior Vice President Business Transformation at The Hackett Group, UK, Germany on Global Business Services in the Digital Age.

In this 40 min session Tom will allow insights into topics like:

  • The management of captive and external service partners
  • Transformation of organisations to digital business in SSC, client- and provider organisations
  • Technology aspects
  • Talent and more

Date/time: 04.06.2019, ca. 15:55 Uhr

Duration: ca. 40 min

Relevance: This presentation is relevant for all participant groups from user side and provider side, different industries and specifically for all representatives involved in management and operations of GBS organisations

Industry: all


About the speaker:

Tom Bangemann is Senior Vice President Business Transformation at The Hackett Group. He has been with The Hackett Group for over 16 years in various regional and practice leadership roles. His experience includes a set of over 100 globalization/sourcing projects.

He is a regular event speaker, chairman and panellist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 12 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010.

Tom chaired the Hungarian Shared Service Community for three years and established the Baltic Shared Service Community. Tom was the external industry advisor for the UK Shared Service Forum (formerly NWSSF) for 2010 and 2011.

Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 4 times and has performed CHRO mentoring.

Within the Certified GBS Program provided by The Hackett Institute, Tom has written the top tier Advanced Diploma training and certification program.

Tom Bangemann

Senior Vice President Business Transformation at The Hackett Group, UK, Germany