Join us for a day full of ITO, BPO, SSC and shared knowledge, market and industry insights, new impressions, useful contacts and more. All presentations are neutral, there are no company or solution presentations!

8:30 - 9:00

Arrival and Registration with coffee and small snacks


German Market & Conditions


9:00 - 9:15

Opening Presentation

The European market for IT- and business process services and the conclusions for German users of ITO/BPO services.

Stephan Fricke, CEO, Deutscher Outsourcing Verband

9:15 - 9:25

Country Partner

Location: Germany!

Dr. Josephine Dutschmann, Germany Tarde & Invest

9:25 - 9:55

Panel Discussion

Market aspects - IT-, business process, and shared services in Germany 

Alfred Aue, Executive Vice President at Capgemini Germany

Marc Zinkel, Partner, Head of Managed Services at KPMG AG Wirtschaftsprüfungsgesellschaft

Nikolaus Richter, Managing Director, Recruitcon

9:55 - 10:20


Benchmarking, price development

Thomas Karg, Founder Maturity Consulting, Germany

10:20 - 10:50

Coffee & networking break


Change, People & Talent


10:50 - 11:00

Country Partner

Status Quo Polish ITO/BPO/SSC Industry

Wiktor Doktor, President Pro Progressio Foundation

11:00 - 11:20

R&D offshoring case study

How Europe Digitizes Silicon Valley, a R&D offshoring case study!

Viktor Bilyanski, CTO at ScaleFocus

11:20 - 11:45


Talent Management

Tom Olavi Bangemann, Senior VP Business Transformation, The Hackett Group

11:45 - 12:05

Best Practice

Digitization and Customer Focus in IT Service Management

Niclas Grabowski, Strategic Projects Director, Stefanini

12:20 - 13:30

Lunch and networking break


Management & Strategy


13:30 - 13:40

Short introduction, Country Partner

Surprising Engineering Armenia

Dietmar Carl Stiel, Managing Director at Deutsche Wirtschaftsvereinigung (DWV) Armenien

13:40 - 14:00

Key note

Provider management

Thorsten Rüß, Managing Partner at Zelos Consulting, Hamburg

14:00 - 14:30

Panel discussion

Buyer side aspects of co-operations with external and internal service providers

Jens Hittmeyer, CIO at KWS Saat

Alexander Buschek, CIO at Cherry GmbH

Andreas Schulz, Head of IT Supplier and Sourcing Management at Daimler AG

14:30 - 14:55

Best practice presentation

Practical examples of achieving high value and flexibility in neashoring

Stanislav Ovcharov, COO at Musala Soft

14:55 - 15:30

Coffee & networking break


Evolution / Revolution


15:30 - 15:50

Best practice / Use Case

Leaving legacy behind

Jan Orzechowski, CEO at j-labs sp. z o.o., Poland

Michał Zaborowski, Senior Software Engineer at j-labs Gmbh, Germany

15:55 - 16:20

Industry insights & best practices

Elias van Herwaarden, EMEA Service Leader - Global Location Strategies at Deloitte

14:30 - 14:50

Best Practice

Governance model at innogy

Frank Wendiggensen, Vendor & Contract Manager at innogy SE (RWE)

16:50 - 17:00

Closing of the 2018 ITO&BPO Germany Forum

18:30 - ...

Evening get-together opened by the Ambassador extraordinary and plenipotentiary of the Republic or Armenia in Germany, S.E. Mr. Ashot SMBATYAN

We invite all participants to celebrate with us a day full of new impressions, findings, and new contacts with drinks and finger food. Your hosts for the evening are Deutscher Outsourcing Verband, Deutscher Process Automation Verband, Outsourcing Journal as well as our main event partner Stefanini and our country partner Armenia, with Deutsche Wirtschaftsvereinigung Armenien and Embassy of Armenia in Germany.

Location: N-lounge at the Gendarmenmarkt, Berlin-Mitte

Transport: We've ordered a bus, leaving at 18:80 from the conference venue (15 min ride)

All info here