Join us for a day full of shared knowledge and insights on the ITO, BPO, SSC industry in Germany and Europe, new impressions, useful contacts and more.

Exact placements and topic details may change slightly (but not content blocks and topic areas) due to availability. We update this page continuously.

8:30 - 9:00

Arrival and Registration with coffee and small snacks


German Market & Conditions

Outsourcing & Shared Services Germany Forum 2019

9:00 - 9:10


Outsourcing in a European perspective.

Stephan Fricke, CEO, Deutscher Outsourcing Verband

9:10 - 9:35

Keynote - Market Insights Germany

IT Trends Germany

Dr. Uwe Dumslaff, Executive Vice President, Application Services, Capgemini Deutschland GmbH

9:35 - 10:05

Panel Discussion

Market aspects - IT-, business process, and shared services in Germany 


10:05 - 10:30

Market Insights

SSC and Sourcing in the financial industry in Germany

Reid Anderson, Managing Director, Trestle Consulting, Germany

10:30 - 11:00

Coffee & networking break


Vendor management and contracts

Outsourcing & Shared Services Germany Forum 2019

11:00 - 11:25

Real business insights

Successful Vendor Risk Management

Dr. Edward RENGER Head of Outsourcing Management
OP-KOM, AXA Konzern AG

11:30 - 11:35

Business presentation

Introduction suitable technology partners

11:35 - 12:00

Keynote - Legal aspects

GDPR in Outsourcing & Shared Services


12:00 - 12:25

Advisory presentation

Driving and managing captive and external service partners - The retained organisation


12:25 - 13:30

Lunch and networking break


Strategies and Operations

Outsourcing & Shared Services Germany Forum 2019

13:30 - 14:00

Strategy session

Sourcing strategies for mid-market and large  organisations - lessons learned


14:00 - 14:05

Business presentation

Introduction suitable service provider

14:00 - 14:30

Panel discussion

Buyer side aspects of co-operations with external and internal service providers

14:30 - 14:55

Best practice presentation - mid-market segment

Digitization and Outsourcing - enabling new business models

Dr. Claudia Lang, CEO and Co-Founder of Community Life GmbH, Germany

14:55 - 15:30

Coffee & networking break


Transition & Transformation

Outsourcing & Shared Services Germany Forum 2019

15:30 - 15:55

Best practice presentation

Future workforce - Massive talent shortage vs. future job profiles in SSC and outsourcing centers around Europe


15:55 - 16:20

Advisory presentation

Transformation of organisations to digital business in SSC, client- and provider organisations

16:20 - 16:50

Best Practice

Enabling and delivering change in complex organisations

16:50 - 17:00

Closing  session day program

2019 Outsourcing & Shared Services Germany Forum

Evening get-together - 04.06.2019, 18:30 - ...

We invite all participants to celebrate with us a day full of new impressions, findings, and new contacts with drinks and finger food. Your hosts for the evening are Deutscher Outsourcing Verband, Outsourcing Journal as well as our main event partners.

Location: N-lounge at the Gendarmenmarkt, Berlin-Mitte

Transport: There is a 5 min walk from the vent venue to the evening venue

All info here

2nd day - 05.06.2019

Half day Workshop sessions 

To get more practical after a full day of information, discussions and best practices, we have organized 2 workshop sessions on the morning of June 5. One session specifically for buyer and investor side explaining and comparing conditions for sourcing and shared services and the other session specifically for representatives from service providers, supporting with insights and discussions of marketing and communication in technology and business process services for Germany.

See the workshop sessions here