Join us for a day full of shared knowledge and insights on the ITO, BPO, SSC industry in Germany and Europe, new impressions, useful contacts and more.


8:30 - 9:00

Arrival and Registration with coffee and small snacks


Market, conditions, trends

Outsourcing & Shared Services Germany Forum 2019

9:00 - 9:10


Outsourcing in a European perspective.

Stephan Fricke, CEO, Deutscher Outsourcing Verband

9:10 - 9:35

Keynote - Market Insights Germany

IT Trends Germany

Dr. Uwe Dumslaff, Executive Vice President, Application Services, Capgemini Deutschland GmbH

09:35 - 10:00

Market Insights

SSC and Sourcing in the financial industry in Germany

Reid Anderson, Managing Director, Trestle Consulting, Germany

10:00 - 10:20

Trends and innovation

Digitization of Customer Service

Marco Palmonari, Head of AI, Assist Digital Europe

10:20 - 11:00

Coffee & networking break


Vendor management, contracts, examples

Outsourcing & Shared Services Germany Forum 2019

11:00 - 11:25

Keynote - Vendor management

Successful Vendor Risk Management

Dr. Edward RENGER Head of Outsourcing Management
OP-KOM, AXA Konzern AG

11:25 - 11:35

Business insights presentation

Innovating HR & Payroll processes - Administration, systems, talent

Peter Martin, Managing Director, NGA Human Resources, Germany

11:35 - 12:00

Keynote - Legal aspects

Contracting IT and business process services partners

Dr. Sabine von Oelffen LL.M., Senior Associate, Osborne Clarke, Berlin Office

12:00 - 12:20

Practice presentation - IT security outsourcing

Outsourcing IT Security - Tips & Tricks

Jakub Sendor, IT Security Management Expert and Delivery Manager (former SAP France, Yelp San Francisco),  j-labs, Poland

12:20 - 12:30

Business presentation

Changes in BPO - Abbyy business

Susanne Richter-Wills, Head of Enterprise Sales DACH, Abbyy Germany

12:30 - 13:30

Lunch and networking break


Practice, operations, requirements, business cases

Outsourcing & Shared Services Germany Forum 2019

13:30 - 13:50

Practice presentation - business process handling

Digitization of International Tax Reporting - Challenges and Opportunities

Krister Gullström, General Manager, EFF

13:50 - 14:00

Business introduction

The Eight Critical Elements for Successful Outsourcing

Szymon Stadnik, Director of Business Service Center and Group CFO at Frista

14:00 - 14:30

Panel discussion

Buyer side aspects of co-operations with external and internal service providers in discussion with management representatives of technology / process services

Oliver Viereck, Director Outsourcing Vendor Management, Sky TV Germany

14:30 - 14:55

Best practice presentation - mid-market segment

Digitization and Outsourcing - enabling new business models

Dr. Claudia Lang, CEO and Co-Founder of Community Life GmbH, Germany

14:55 - 15:30

Coffee & networking break


Global Business Services in the Digital Age

Outsourcing & Shared Services Germany Forum 2019

15:30 - 15:55

Business insights presentation

Changes & challenges for HR service organisations and insights into the adidas HR SSC

Ann-Katrin Kackur, VP GBS Hire to Retire at adidas Global Business Services

15:55 - 16:35

Key note session GBS

GBS (shared service and outsourcing) in the digital age

Tom Bangemann, Senior Vice President Business Transformation at The Hackett Group, UK, Germany

16:35 - 16:45

Sourcing management presentation

What to look for when choosing Offshore location and Offshore Supplier - a quick guide from a practitioner.

Hans Henrik Groth, CEO & Founder at CrossWorkers, Denmark, 

16:45 - 16:55

Closing  session day program

2019 Outsourcing & Shared Services Germany Forum

Exclusive evening community get-together - 04.06.2019, 18:30 - ...

We invite all participants to celebrate with us a day full of new impressions, findings, and new contacts with drinks and finger food. Your hosts for the evening are Deutscher Outsourcing Verband, Outsourcing Journal as well as our main event partners.

Location: N-lounge at the Gendarmenmarkt, Berlin-Mitte

How to get there: The N-Lounge is a 5 min walk from the event venue to the evening venue

All info here

2nd day - 05.06.2019

Workshop session for representatives of service providers and investment promotion agencies

To get more practical after a full day of information, discussions and best practices, we have organised an additional workshop session on the morning of June 5. The session addresses representatives from service provider and investment promotion side, supporting with insights and discussions of marketing and communication in technology and business process services for Germany.

See the workshop session here