LOGIN-DATEN VERGESSEN?

8:30 - 9:00

Registration 

BLOCK I

German Market & Conditions

ITO&BPO Forum

9:00 - 9:10

Opening

Stephan Fricke, CEO, Deutscher Outsourcing Verband

9:10 - 9:20

Country Partner

Location: Germany!

Dr. Josephine Dutschmann, Germany Tarde & Invest

9:20 - 9:50

Panel

The German market for ITO/BPO/SSC services in 2018

 

9:50 - 10:15

Presentation

Benchmarking, price development

Thomas Karg, Founder Maturity Consulting, Germany

10:15 - 10:45

Coffee & networking break

BLOCK II

Change, People & Talent

ITO&BPO Forum

10:45 - 10:55

Country Partner

Status Quo Polish ITO/BPO/SSC Industry

Wiktor Doktor, President Pro Progressio Foundation

10:55 - 11:15

Presentation

tba

11:15 - 11:35

Presentation

tba

11:35 - 12:00

Keynote

Talent Management

Tom Olavi Bangemann, Senior VP Business Transformation, The Hackett Group

12:00 - 12:20

Presentation

tba

12:20 - 13:30

Lunch and networking break

BLOCK III

Management & Strategy

ITO&BPO Forum

13:30 - 13:40

Country Partner

Surprising Engineering, Armenia.

13:40 - 14:00

Key note

Provider management

Thorsten Rüß, Partner Zelos Consulting

14:00 - 14:30

Panel discussion

Buyer side aspects of co-operations with external and internal service providers

14:30 - 14:50

Presentation

tba.

14:50 - 15:30

Coffee & networking break

BLOCK IV

Evolution / Revolution

ITO&BPO Forum

15:30 - 15:50

Presentation

tba

15:50 - 16:10

Presentation

tba

16:10 - 16:30

Presentation

tba

16:30 - 17:00

Panel Discussion

tba

17:00 - 17:20

Closing of the 2018 ITO&BPO Germany Forum

18:30 - ...

Evening get-together snacks, drinks and live music

We invite all guests and contributors of the ITO& BPO Germany Forum and the RPA&AI Germany Forum for snacks, drinks and live music

OBEN