Programm
Outsourcing & Shared Services Germany Forum 2020
April 21st 2020

8:30 - 8:55
Ankunft und Teilnehmeregistrierung am Empfang, Kaffee und Getränke
9:00 - 9:10
Stephan Fricke, Vorstand und Vorsitzender des Beirates, Deutscher Outsourcing Verband e.V.
9:10 - 9:40
Moderator: Stephan Fricke, Vorstand und Vorsitzender des Beirates, Deutscher Outsourcing Verband e.V.
9:40 - 10:05
Consulting presentation
10:05 - 10:30
The question of where to find the right people and technology or business process partners is more complex as it appears on first glance. We present key aspects and details on sourcing models and destinations.
10:30 - 11:10
Refresh with coffee, tea, soft drinks and small snacks. Meet friends from the industry, "old" and new colleagues or make new contacts and discuss your impressions from the first program block.
11:10 - 11:20
Introduction to the topic and to the following panel discussion
11:20 - 11:50
Panel discussion focus topic 1 - Solving the labour shortage crisis
Dr. Ruslan Gurtoviy, Interim HR & Project Management, HR Transformation Executive
11:50 - 12:15
Enhancing BSC's efficiency with AI-powered technologies - essential tools for doing business in a multilingual world
To effectively communicate with multilingual internal or external clients, business process outsourcing organisations need powerful tools to cross language barriers and speak their customer’s language. Integrating AI driven Machine Translation technologies into service workflows, streamlining and instantly translating multilingual communication cuts costs and increases operational efficiencies.
Speaker: t.b.a. Tilde
12:15 - 13:00
Artificial intelligence, machine learning, big data analytics, and other uprising technologies are all requiring a modernization of legacy IT systems and software solutions.
We give an overview and lessens learned, solution and business insight presentation for all those in the process of transforming IT to fit the business requirements of 2020 and ahead. After a short introduction we split into 3 presentations for:
13:00 - 14:00
We provide our guests with a selected lunch buffet and refreshments, like coffee, tea, soft drinks and small snacks. Meet friends from the industry, "old" and new colleagues or make new contacts and discuss your impressions from the first program block.
14:00 - 14:10
Introduction to the topic and to the following panel discussion
14:10 - 14:30
Panel discussion focus topic 2 - How to develop and maintain an effective vendor management enabling your organization to take advantage of extern and internal service providers?
14:30 - 15:15
The pressure of digitizing business models and operations is felt by almost all industries. Due to the labour shortage and global competition German companies are on the run to catch up with global industry leaders, but also with entirely new competitors. On top the conditions on labour market are changing rapidly and create the need for internal transformation too.
We give an overview and lessens learned, solution and business insight presentation for all those involved in transforming their industries - both technologically and mentaly. After a short introduction we split into 3 presentations for:
15:15 - 15:35
Shared services organizations have evolved from transactional, work bench like business units to drivers and facilitators of innovation and knowledge centers within their organizations.
15:35 - 16:00
Refresh with coffee, tea, soft drinks and small snacks. Meet friends from the industry, "old" and new colleagues or make new contacts and discuss your impressions from the first program block.
16:00 - 16:20
A look into the IT operations and sourcing practice of a German mobility company, operating in more than 28 countries. t.b.c.
16:20 - 16:40
The benefits and opportunities for global service delivery organizations, serving the German market.
Dr. Josefine Dutschmann, Senior Manager at Germany Trade & Invest, Berlin
16:40 - 16:50
Some remarks on the information and people of the day. Information for the international industry Get Together in the evening and the RPA & smart Automation Forum the following day.
Stephan Fricke, CEO, German Outsourcing Association