Programm

Outsourcing & Shared Services Germany Forum 2020

April 21st 2020

April 21st 2020

8:30 - 8:55

Registrierung

Ankunft und Teilnehmeregistrierung am Empfang, Kaffee und Getränke

9:00 - 9:10

Eröffnung 2020 Outsourcing & Shared Services Germany Forum

Stephan Fricke, Vorstand und Vorsitzender des Beirates, Deutscher Outsourcing Verband e.V.

9:10 - 9:40

Panel - The state of the German IT, business process and shared services market

Moderator: Stephan Fricke, Vorstand und Vorsitzender des Beirates, Deutscher Outsourcing Verband e.V.

9:40 - 10:05

Keynote - Strategy trends, transforming IT- and shared services organizations

Consulting presentation

10:05 - 10:30

Presentation - Inhouse, Nearshore or Offshore - What's the right model for us?

The question of where to find the right people and technology or business process partners is more complex as it appears on first glance. We present key aspects and details on sourcing models and destinations.

  1. Shared services and CoE in Germany and abroad
  2. Multi-vendor strategies
  3. Selected sourcing destinations and their position with the location graph
  4. Language requirements for Germany

10:30 - 11:10

Morning coffee break

Refresh with coffee, tea, soft drinks and small snacks. Meet friends from the industry, "old" and new colleagues or make new contacts and discuss your impressions from the first program block.

11:10 - 11:20

Introduction focus topic 1 - Solving the labour shortage crisis

Introduction to the topic and to the following panel discussion

11:20 - 11:50

Panel discussion - Solving the labour shortage crisis

Panel discussion focus topic 1 - Solving the labour shortage crisis

  1. Labour market in Germany and Europe
  2. Education and transferring employees
  3. Recruitment
  4. Shared Service Center focus - building sustainable talent strategies for CoE's

Dr. Ruslan Gurtoviy, Interim HR & Project Management, HR Transformation Executive

11:50 - 12:15

Practice presentation - Crossing language barriers

Enhancing BSC's efficiency with AI-powered technologies - essential tools for doing business in a multilingual world

To effectively communicate with multilingual internal or external clients, business process outsourcing organisations need powerful tools to cross language barriers and speak their customer’s language. Integrating AI driven Machine Translation technologies into service workflows, streamlining and instantly translating multilingual communication cuts costs and increases operational efficiencies.

Speaker: t.b.a. Tilde

12:15 - 13:00

Transformation 1 - Tech & Systems

Artificial intelligence, machine learning, big data analytics, and other uprising technologies are all requiring a modernization of legacy IT systems and software solutions.

We give an overview and lessens learned, solution and business insight presentation for all those in the process of transforming IT to fit the business requirements of 2020 and ahead. After a short introduction we split into 3 presentations for:

  1. Modernizing legacy systems
  2. Cloud
  3. DevOps / Agile teams

13:00 - 14:00

Lunch break

We provide our guests with a selected lunch buffet and refreshments, like coffee, tea, soft drinks and small snacks. Meet friends from the industry, "old" and new colleagues or make new contacts and discuss your impressions from the first program block.

14:00 - 14:10

Introduction focus topic 2 - Managing sourcing processes and contracts

Introduction to the topic and to the following panel discussion

14:10 - 14:30

Panel discussion - Managing sourcing processes and contracts

Panel discussion focus topic 2 - How to develop and maintain an effective vendor management enabling your organization to take advantage of extern and internal service providers?

  1. Organization and management
  2. Functions
  3. Processes

14:30 - 15:15

Transformation 2 - Industries

The pressure of digitizing business models and operations is felt by almost all industries. Due to the labour shortage and global competition German companies are on the run to catch up with global industry leaders, but also with entirely new competitors. On top the conditions on labour market are changing rapidly and create the need for internal transformation too.

We give an overview and lessens learned, solution and business insight presentation for all those involved in transforming their industries - both technologically and mentaly. After a short introduction we split into 3 presentations for:

  1. Banking and finance - technology, processes, service
  2. Utilities - renewable resources, distribution, management
  3. Retail - e-commerce, channels, payment system and more

15:15 - 15:35

Global business services - Where does the transformation of German shared service organizations stands now?

Shared services organizations have evolved from transactional, work bench like business units to drivers and facilitators of innovation and knowledge centers within their organizations.

  1. Drivers
  2. Technology
  3. Building and keeping knowledge
  4. The role of shared services and predictions for further change

15:35 - 16:00

Afternoon coffee break

Refresh with coffee, tea, soft drinks and small snacks. Meet friends from the industry, "old" and new colleagues or make new contacts and discuss your impressions from the first program block.

16:00 - 16:20

Practice presentation - The sourcing model of a European mobility company

A look into the IT operations and sourcing practice of a German mobility company, operating in more than 28 countries. t.b.c.

16:20 - 16:40

Germany as prefered location for service delivery

The benefits and opportunities for global service delivery organizations, serving the German market.

  1. Shared Services
  2. Conditions for international IT-services organizations
  3. Business administration and legal aspects

Dr. Josefine Dutschmann, Senior Manager at Germany Trade & Invest, Berlin

16:40 - 16:50

Closing of Outsourcing & Shared Services Germany Forum 2020

Some remarks on the information and people of the day. Information for the international industry Get Together in the evening and the RPA & smart Automation Forum the following day.

Stephan Fricke, CEO, German Outsourcing Association

OBEN